Legal

Terms of Sale

Effective date: March 2026 — Last updated: March 12, 2026

1. Scope

These Terms of Sale (“Terms”) apply to all purchases made through the ATRIA USA online store at atria-usa.com. By placing an order, you (“Purchaser”) agree to be bound by these Terms. These Terms are governed by the laws of the State of Texas.

2. Product Nature & Intended Use

ATRIA USA products are professional-grade decorative coatings, microcements, and surface finishing systems designed for use by trained applicators and experienced users. Many of our products are multi-step application systems and/or two-component formulations that require:

Proper surface evaluation and preparation
Correct mixing ratios and pot-life management (for two-component products)
Specific application techniques, tools, and environmental conditions
Multiple coats with appropriate drying and curing times between steps
Protective topcoat application for durability and performance

Technical Data Sheets (TDS) are available for each product on its product page and provide detailed application instructions, safety information, and required materials. It is the Purchaser’s sole responsibility to obtain, read, and follow the TDS before using any product.

3. Customer Responsibility

THE PURCHASER IS SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ANY PRODUCT FOR THEIR INTENDED APPLICATION, SUBSTRATE, AND CONDITIONS. ATRIA USA PROVIDES TECHNICAL DATA SHEETS, APPLICATION GUIDES, AND TECHNICAL SUPPORT AS A COURTESY, BUT ASSUMES NO RESPONSIBILITY FOR APPLICATION RESULTS, WHETHER OR NOT SUCH RESULTS ARISE FROM ATRIA USA’S RECOMMENDATIONS, TECHNICAL ADVICE, OR INFORMATION PROVIDED VERBALLY, IN WRITING, OR ON THIS WEBSITE.

Application results depend on factors beyond ATRIA USA’s control, including but not limited to: substrate type and condition, surface preparation quality, environmental conditions (temperature, humidity, ventilation), mixing accuracy, application technique, tool selection, curing conditions, and ongoing maintenance. ATRIA USA does not guarantee specific results, finishes, appearances, or performance outcomes.

The Purchaser acknowledges that professional-grade coating systems require skill and experience to apply correctly, and that improper application may result in product failure, cosmetic defects, or the need for costly removal and reapplication. ATRIA USA is not responsible for costs associated with improper application, including but not limited to labor, removal, substrate damage, or reapplication.

4. Warranty Disclaimer

ALL PRODUCTS ARE SOLD “AS IS” AND “WITH ALL FAULTS.”

ATRIA USA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY PRODUCT SOLD THROUGH THIS STORE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ATRIA USA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

THE IMPLIED WARRANTY OF MERCHANTABILITY
THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE

ATRIA USA DOES NOT WARRANT THAT ANY PRODUCT WILL MEET THE PURCHASER’S REQUIREMENTS, PRODUCE ANY SPECIFIC RESULT, OR BE SUITABLE FOR ANY PARTICULAR APPLICATION.

No oral or written information or advice given by ATRIA USA, its employees, agents, or representatives shall create a warranty or in any way expand the scope of this disclaimer.

5. Defective Product Policy

This section describes ATRIA USA’s voluntary goodwill policy and does not constitute a warranty.

If a product is delivered with a manufacturing defect (such as incorrect contents, contamination, or packaging damage that compromises the product), and the Purchaser notifies ATRIA USA within fourteen (14) days of delivery with photographic evidence and the order number, ATRIA USA may, at its sole discretion, replace the defective product or issue a refund of the product’s purchase price.

This policy applies only to manufacturing defects — not to dissatisfaction with application results, color variation, finish appearance, or any outcome related to the Purchaser’s application technique, surface preparation, or environmental conditions.

Contact: sales@atria-usa.com | 972-946-5741

6. Limitation of Liability

IN NO EVENT SHALL ATRIA USA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY
COST OF LABOR, REMOVAL, OR REAPPLICATION
DAMAGE TO SUBSTRATES, SURFACES, OR PROPERTY
PERSONAL INCONVENIENCE OR LOSS OF USE
ANY DAMAGES RESULTING FROM IMPROPER APPLICATION

WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ATRIA USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ATRIA USA’S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO ANY PRODUCT SHALL NOT EXCEED THE NET PURCHASE PRICE ACTUALLY PAID BY THE PURCHASER FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

7. Indemnification

The Purchaser agrees to indemnify, defend, and hold harmless ATRIA USA, its owners, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) the Purchaser’s use or misuse of any product; (b) the Purchaser’s failure to follow the Technical Data Sheet or application instructions; (c) any third-party claims arising from the Purchaser’s application of any product; or (d) any breach of these Terms by the Purchaser.

8. Returns Policy

Unopened, unused products in original packaging may be returned within fourteen (14) days of delivery. Refunds will be issued for the product price only. Original shipping costs are non-refundable, and the Purchaser is responsible for all return shipping costs.

Opened, used, mixed, or tinted products cannot be returned. Two-component products that have been combined cannot be returned.

To initiate a return, contact sales@atria-usa.com with your order number.

9. Technical Support Disclaimer

ATRIA USA offers technical support to help customers achieve the best possible results. Our technical team is available at:

TECHNICAL ADVICE PROVIDED BY ATRIA USA, WHETHER IN WRITING, VERBALLY, OR THROUGH ANY OTHER MEDIUM, IS OFFERED IN GOOD FAITH BASED ON OUR EXPERIENCE AND DOES NOT CONSTITUTE A WARRANTY, GUARANTEE OF RESULTS, OR ASSUMPTION OF LIABILITY. THE PURCHASER REMAINS SOLELY RESPONSIBLE FOR ALL APPLICATION DECISIONS AND OUTCOMES.

10. Dispute Resolution

Any dispute arising from or related to these Terms or any purchase shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, the dispute shall be resolved through binding arbitration administered in the State of Texas in accordance with applicable arbitration rules. Both parties waive any right to a jury trial. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms, together with the Technical Data Sheets for each product purchased, constitute the entire agreement between ATRIA USA and the Purchaser regarding the purchase and use of products. These Terms supersede any prior agreements, representations, or understandings, whether written or oral.

13. Modification

ATRIA USA reserves the right to update or modify these Terms at any time. The Terms in effect at the time of purchase shall apply to that transaction.